We aim to deliver your order quickly, safely, and affordably. Please review our shipping policy below to understand how we handle order processing, delivery times, and international shipments.

Order Processing

• All orders are processed within 1–2 business days after payment is confirmed.
  
• Orders placed on weekends or UK public holidays will be processed on the next working day.
  
• If there is a delay in processing due to stock availability or other factors, we will notify you by email.
  
  

UK Shipping

We currently offer the following delivery options across the United Kingdom:

• Standard Delivery (Royal Mail / Courier): 3–5 business days
  
• Express Delivery (Tracked Courier): 1–2 business days
  
  

Shipping rates are calculated at checkout and depend on your location, order weight, and shipping method.

International Shipping

We ship worldwide. Estimated delivery times:

• Standard International: 7–14 business days
  
• Express International (where available): 3–7 business days
  
  

Please note:

• Delivery times may vary depending on your country’s customs process.
• Customers are responsible for any customs duties, VAT, import taxes, or handling fees imposed by their country. These charges are not included in our prices or shipping costs.
  
  

Shipping Confirmation & Tracking

• Once your order has been dispatched, you will receive an email confirmation with a tracking number (if applicable).
  
• Tracking may take up to 24 hours to update after dispatch.
  
  

Delays & Liability

• We are not responsible for shipping delays caused by couriers, customs, weather conditions, or other circumstances beyond our control.
  
• If your order is significantly delayed or lost, please contact us at [insert contact email] and we will investigate with the carrier.
  
  

Lost, Damaged, or Stolen Packages

• If your order arrives damaged, please contact us immediately with photos of the packaging and product.
• Once tracking shows “Delivered,” responsibility for the package lies with the customer. We recommend using a secure delivery address.
  
  

Address Accuracy

Customers are responsible for entering the correct shipping details at checkout. Orders returned due to an incorrect or incomplete address may incur additional reshipping fees.

Changes or Cancellations

• Once your order has been processed or shipped, changes to the delivery address or shipping method may not be possible.
  
• Please contact us as soon as possible at info@floridasunshine.co.uk if you need assistance.
  
  

Contact Us

For any shipping-related inquiries, please contact us at:
 📧info@floridasunshine.co.uk

Our team will be happy to assist you.